We developed “Creating Welcome and Belonging for the Front of House” in partnership with venues to help overcome the challenges of training dozens or even hundreds of part-time staff and volunteers.
It’s quick, fun, and engaging so your team doesn’t tune out and even infrequent volunteers can find the time. If you’re looking to elevate your front of house’s level of service and ability to welcome diverse patrons, this training is for your team.
With a focus on practical skills like Patron-First Communication using inquiry for problem solving, team members of all skill levels are sure to walk away with new tools for interacting with patrons. Everything is taught through a mix of videos, interactive dialogue roleplays, and quizzes that ensure folks stay engaged and try out their knowledge before moving on.
While the content is serious, we bring playfulness and joy to the training thanks to visits from a surprise guest instructor. Want to know who? Come on and try the training to find out!
We’re committed to creating more welcoming and inclusive performance venues and will work with you.
Get in touch with us to get a trial account and discuss pricing options for your organization. We believe in the impact our training can have on your front of house and are excited to share it with you.
Every aspect of our training was designed hand in hand with performing arts organizations and venues to give your team the tools and info they need to succeed while keeping them engaged. We don’t just want your team members to learn the fundamentals of creating welcome and belonging in the front of house – we want them to have fun doing it!
